Privacy Policy

Personal Information

When you enquire or work with us, we may collect:

• Name, phone number, and email address
• Property or site address and access details
• Project requirements (surfaces, colours, finishes, timelines, budgets)
• Photos, measurements, and notes about existing conditions
• Business contact details for commercial or industrial projects
• Billing information needed to process payments

Automatically Collected Information

We may automatically collect:

• IP address, browser type, and device information
• Pages visited and actions taken on our website
• Referral sources and basic location derived from your IP
• Technical logs that help us maintain site security

We use your personal information to:

• Provide quotes, schedule surveys, and plan coating projects
• Communicate about project details, timelines, and site access
• Deliver UPVC spraying, cladding, and shop front spraying services
• Manage invoices, deposits, and project records
• Meet health, safety, and regulatory obligations on site
• Improve our website, services, and customer experience
• Send service updates or marketing communications (only if you opt in)
• Protect our business and customers against fraud or misuse

We may share your information with:

• Our team members and vetted subcontractors who assist with projects
• Suppliers and hire partners who provide materials or equipment
• Waste carriers or specialists required for site work
• Payment processors and professional service providers (e.g., accountants)
• Analytics, hosting, and security partners who support our website
• Regulators or legal authorities when required by law

We never sell your personal information to third parties for marketing purposes.

We implement appropriate measures to protect your personal information:

• Encrypted transmission of data submitted through our website
• Role-based access controls for project and customer records
• Regular updates to systems and software used to store information
• Internal guidance for staff and contractors on handling data
• Retention policies that keep data only as long as necessary

Under data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request transfer of your information
• Withdraw consent where applicable

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We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website.